TERMS & CONDITIONS

All hire equipment, lessons and trips are subject to availability.  If we need to cancel your booking due to the weather we will fully refund you.  We will contact you the day before your activity if we think the weather is unsuitable and we may be unable to run your activity.  Paddleboard lessons and hire are wholly wind dependent.

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Outdoor activities are ‘assumed risk’ sports that may carry attendant risks. Participants should be aware of and accept these risks, and be responsible for their own action and involvement.  You must read and agree to the following statements before taking part in your activity:

 

1. I will adhere to the information given to me by Sutherland Adventure Company staff, with regards to my own and the group’s safety

2. I will remain with the group and boundaries set by the instructor 

3. I will wear the correct safety equipment whilst taking part in activities 

4. I agree that violence is unacceptable and will not be tolerated

5. I am not under influence of drugs or alcohol

6. I understand the instructor can remove me from the session if deemed disruptive, violent, abusive or unfit through drink/drugs

7. ​I will inform the instructor in charge of any medical conditions or injuries which may affect my performance

8. I will carry or provide the instructor with any medication I may need whilst I participate in the activity.

9. Photos and/or videos may be taken during your session which will be used for promotional literature. If you would not like your image to be used, please make your instructor aware.

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Please note: Parents and guardians are responsible for all under 18’s in their care in regards to the statements above. Group leaders are also responsible to ensure that all parents/guardians of unaccompanied children have given full consent for their participation.

 

Photos and/or videos may be taken during your session which will be used for promotional literature. If you would not like your image taken, please make your instructor aware.
 

Equipment Hire

For hires you agree to the above plus;

 

1. To wear and use all safety equipment required of your hire such as buoyancy aids, leashes and helmets

2. To watch any safety and equipment videos sent to you prior to your hire

3. To return your equipment to the agreed location by the end of your hire slot

4. To pay for any equipment that has been maliciously damaged

5. To pay for any equipment that has been lost during your hire. Loss/damages price list available on request

6. You will dry return equipment in the condition it was hired to you in

7. Children will be supervised at all times when using the equipment

 

Cold water shock can be dangerous, you are advised to acclimatise yourself to the water during any water based activities and to wear appropriate clothing for the water.  You can hire a wetsuit from us if required.

 

If you have any questions regarding any of the statements listed above, please get in touch with us by email info@sutherlandadventurecompany.com or call/text Rhionna 07854 991601.

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Cancellation

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You can cancel up to 48 hours prior to your booking and be fully refunded. Cancellations within 48 hours may not be refunded.  We will do our best to accommodate requests to change the date of your booking but this is subject to availability.

If you cancel with less than 48 hours notice we will retain the full cost of your booking.  Group bookings must be paid in full 2 weeks prior.  Any cancellations within 1-2 weeks of your activity will incur a 50% retention, cancellations within 1 week of the activity will incur a 100% retention. If possible, we will reschedule your activity.

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If you do not return your hire equipment we will charge you the full retail cost of the equipment.  If we are unsuccessful with this we will pursue a Simple Claims Procedure through the Scottish Court System to recover the cost of the equipment and loss of future earnings.