Privacy Policy

The type of personal information we collect 
We currently collect and process the following information:
Name, phone and email address, disclosed medical information and for under 18's their date of birth.

All of the personal information we process is provided to us directly by you for one of the following reasons:
To contact you regarding your booking

For medical information, to provide a safe experience for you during your activity

We will share this information with the person delivering your activity.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by email info@sutherlandadventurecompany.com. 

 

We will never sell your personal data. Your information is securely stored electronically through our website host, Wix.com.  We will hold your information for at least 5 years, in the case of under 18's we will hold their name and date of birth until their 21st birthday.  This is to ensure accurate records are kept of activities and incidents.  

 

Your data protection rights

Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@sutherlandadventurecompany.com if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@sutherandadventurecompany.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk